Urgent Problems and Out of Hours

Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

Accident and Emergency

Only visit your accident and emergency (A&E) department or call 999 for serious life threatening injuries and illnesses. The emergency services are always very busy; only attend A&E if you have a life threatening problem or a serious illness.

It is very obvious when someone is seriously ill. They may be unconscious, appear to have had a heart attack, have a broken bone or be bleeding heavily.

There is an accident and emergency department at:

  • The Royal Stoke University Hospital in Stoke on Trent.
  • Macclesfield District General Hospital in Macclesfield.

Walk In Centres and Minor Injuries Unit

A Walk in Centre or Minor Injuries Unit is the right place if you or a member of your family needs fast, convenient access to advice or treatment for a minor injury or illness.

They are able to offer care for minor ailments and injuries, such as eye problems, sprains and strains, minor wounds, sore throats, flu like symptoms, coughs and colds, stomach upsets and bites.

You do not need an appointment, just call or walk in:

Opening TimesOpening TimesTelephone
Haywood Walk In Centre (NURSE LED) High Lane
Burslem, ST6 7AG 
7am to 9.30pm Weekdays
9am to 9.30pm Weekends and Bank Holidays
01782 673 500
Hanley Health and Wellbeing Centre (GP LED)
Stafford Street
8am to 8pm Everyday including bank holidays0300 123 6759
Minor Injuries Unit
Leek Moorlands Hospital Ashbourne Road
Lee, ST13 5BQ
8am to 8pm Everyday including bank holidays01538 487 100
Midway Medical and Walk In Centre (GP LED)
The Midway
8am to 8pm Everyday including bank holidays01782 663 757

Non-urgent advice: Remember

One in every four people who use Accident and Emergency (A&E) could be treated much more quickly at one of the services above. Why not save yourself the wait and save the money you have invested by visiting them.

Urgent Problems

If you have an urgent medical problem you can:

Telephone the Surgery

Telephone us on 0300 404 2988 or 01782 828 508 during our surgery opening times.
Arrangements will be made for you to be seen by a Doctor as soon as possible.

Contact NHS 111

Telephone NHS 111 or go online by visiting 111.nhs.uk.
Available 24 hours a day, every day of the year. The online service is for people aged 5 years and over only.

NHS 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

Get help online or on the telephone:

To get help from NHS 111, you can:

  • go to 111.nhs.uk (for people aged 5 years and over only)
  • call 111
  • NHS 111 is available 24 hours a day, 7 days a week.

In life threatening emergencies such as chest pain and severe shortness of breath you should call 999.