Friends and Family Results for August

A Big Thank You!

We just wanted to take a moment to send out a huge THANK YOU to everyone who shared their feedback with us during August!

We’re absolutely thrilled to share that 97.4% of patients who took part in the Friends and Family Test rated their experience as either “very good” or “good”

It’s been a real joy reading through your kind words — your positivity and encouragement mean the world to us!

We had 348 responses — here are just a few of your lovely comments:

“Excellent service from all staff.”

“Prompt, efficient and professional service.”

“My consultation was professionally done; all my questions and doubts were answered fully. I was given a path to follow for my long-term health.”

“Easy to make an appointment and on time.”

“Quick appointment and sensitive, friendly nurse.”

“I submitted an online enquiry and received a prompt response and appointment.”

“Friendly reception staff and a doctor who cares and wants to help.”

“If the reason for the delay is because the GP is thorough, then factor this into appointment times. A good GP is worth breaking recommended appointment time frames, if that is the case.”

The NHS Friends and Family Test is such a helpful tool for us — it gives us real insight into what’s working and where we can do better .

Your feedback truly helps us grow, improve, and keep delivering care you can count on

Thanks again for your continued support and for being such an important part of our journey!

Here’s to even more great experiences ahead!