Friends and Family Results for June

Posted by: rebeccaknowles - Posted on:

🌟 A Big Thank You! 🌟

We’d like to send a huge THANK YOU to everyone who took the time to share feedback with us during June 🙌

📊 94.3% of patients who responded to the Friends and Family Test rated their experience as either Very Good or Good — and we couldn’t be more grateful! 💙

It’s been wonderful reading so many positive reviews, and we truly appreciate your input! 📝✨

💬 Here Are Just a Few of Your Comments 💬

✅ “Excellent communication throughout and a very professional service.”

✅ “Very helpful, professional and called me with the results the same day.”

✅ “Got seen on the day of me calling – polite, helpful staff.”

✅ “Very professional service. We had all questions answered. Thank you.”

✅ “Efficient at every point of appointment.”

✅ “The Doctor explained everything and was very thorough.”

⚠️ “Get online booking back – ringing up is so not the answer.”

⏱️ “Don’t keep patients waiting – get them seen on time.”

👂 We’re Listening! 👂

🔹 eConsult is here!

You can now get a response by the end of the next working day – or even sooner!

💡 It’s quick, easy, and avoids phone queues or booking delays.

👉 Visit our website and click on the eConsult option to try it out!

🔹 Appointment Delays

We aim to run on time ⏰ but sometimes emergencies or unforeseen situations arise.

If you’ve waited more than 20 minutes, please speak to our Reception Desk and they will update you.

📝 Why Your Feedback Matters

The NHS Friends and Family Test is a vital tool in helping us:

💙 Understand what we’re doing well

🔍 Identify where we can improve

🚀 Continue enhancing your experience

Thank you once again for your continued support and for helping us shape better services! 🙏💙