Friends and Family Results for May
A BIG THANK YOU to Our Patients!
In May, an amazing 96.2% of you rated your experience with us as very good or good in the Friends and Family Test! 
We’re truly grateful for your kind words and valuable feedback — it means the world to us.
Here are just a few of your comments:
“Reception staff were friendly and doctor was very attentive.”
“Saw the nurse a few minutes before my appointment time. She was very pleasant, cheerful and respectful, dealing with me efficiently.”
“Good face to face appointment with a friendly doctor who was able to offer advice and resources and I did not feel rushed”
“Lovely, caring staff”
“I wish bloods could be done following the appointment…perhaps one of the nurses doing them …it’s such a mither to phone and then wait a long time.”
“Why can we not book online and choose the doctor we wish to see and have some stability to our appointments.”
We are listening
• Due to our Nurses and Health Care Assistants having pre-scheduled appointments, we are currently unable to provide blood tests immediately following consultations. However, there are several nearby locations offering this service. For more information and to book an appointment, please visit UHNM – Patient Connect ( https://patientconnect.uhnm.nhs.uk/Staffordshire… ) or call 01782 674242.
• We no longer offer GP appointments to book online as our Patient Care Coordinators are specially trained to care navigate you to the right healthcare professional — and that’s not always a GP. This helps ensure GP appointments are available for those who need them. Need advice or treatment? You can submit an online consultation form via our website — and we’ll get back to you by the end of the next working day!
The NHS Friends and Family Test is a key tool for gathering your thoughts, helping us reflect on and enhance our services. Your feedback is invaluable in guiding us on what we’re doing well and where we can improve. Thank you once again for your ongoing support in helping us improve our services.
