It is helpful to know if you have a Carer (someone who takes on an unpaid caring role) or if you are a Carer for someone else. To find out more please see our Carers page.
The consultation that takes place between a patient and their Doctor/Nurse is private and confidential. Quite often an examination is required to help make a diagnosis. This may be straightforward or sometimes can be more personal or of a sensitive nature.
Under these circumstances your Doctor will normally seek your agreement to a Nurse or other staff member being present or, if a relative or friend has accompanied you to the Surgery, they may be able to act as a Chaperone if you wish.
If a chaperone is not offered but you would like someone to be present, do not be afraid to tell your doctor.
Procedures which are generally regarded as being of a sensitive nature are:
- Cervical cytology
- Breast Examination
- Rectal Examination
While we constantly strive to provide a good, friendly and efficient service, we do realise that occasionally things do not go as smoothly as we would like.
To continue reading, please see our full Practice Complaints Procedure.
All staff within the National Health Service have the right to work without being subjected to violent, abusive or threatening behaviour. The practice will not tolerate violent, abusive or drunken behaviour towards any staff members, or other patients. The practice reserves the right to remove these individuals from the practice list and, if necessary, we will also call for Police assistance.