Biddulph Primary Care Centre, Wharf Road, Biddulph, Staffordshire, ST8 6AG

Telephone: 0300 404 2988 or 01782 828 508
Out of hours: 111

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Practice Polices & Service Information

This section lists some of the most important Practice Policies and supporting service information. It is not practical to list all of the Practice policies on this website but please speak to our Practice Manager if you require details of our other policies.


Carers

It is helpful to know if you have a Carer (someone who takes on an unpaid caring role) or if you are a Carer for someone else. To find out more please see our Carers page.

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Chaperones

The consultation that takes place between a patient and their Doctor/Nurse is private and confidential. Quite often an examination is required to help make a diagnosis. This may be straightforward or sometimes can be more personal or of a sensitive nature.

Under these circumstances your Doctor will normally seek your agreement to a Nurse or other staff member being present or, if a relative or friend has accompanied you to the Surgery, they may be able to act as a Chaperone if you wish.

If a chaperone is not offered but you would like someone to be present, do not be afraid to tell your doctor.

Procedures which are generally regarded as being of a sensitive nature are:

  • Cervical cytology
  • Gynaecological
  • Testicular
  • Breast Examination
  • Rectal Examination

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Complaints

While we constantly strive to provide a good, friendly and efficient service, we do realise that occasionally things do not go as smoothly as we would like.

To continue reading, please see our full Practice Complaints Procedure.

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Zero Tolerance to Violence Policy

All staff within the National Health Service have the right to work without being subjected to violent, abusive or threatening behaviour. The practice will not tolerate violent, abusive or drunken behaviour towards any staff members, or other patients. The practice reserves the right to remove these individuals from the practice list and, if necessary, we will also call for Police assistance.